When personalizing the sc_req_item form, there is a form object labeled 'Delivery Plan Schedule'. When adding this to the form (by default it is added to the Self Service form), it display a summary of the Tasks associated with the Item.

I want to be able to customize this page. I have searched in vain for where it might be. Anyone have any idea if it is possible to customize this and how?

Problems with the page the way it is:

I'm trying to access a wizard variable (ex: 'app1'), set on the first panel of a wizard, from the second panel in the wizard. I haven't had much luck - anyone know the syntax?

I have a variable "requested_for" within the order guide.I would like to cascade 'requested_for' from the order guide to cart.
The order guide is cascading the requested_for value to all the items,but when i check out,the Requested for within the cart is still the current user name.Any help?Thanks

I am trying to come up with a way to cancel the approval request if a Manager requests something for one of their employees. At this point, we send approvals to the manager of the requestor. If the Manager IS the requestor, and the request is for one if his/her employees, we consider it approved. So we wouldn't need to send the approval notification, and request state would need to be "approved".

As always, thanks for any help you guys can provide.

In Service Catalog single step checkout process,
Step 1. The user fills in the "Requested For" detail and
Step 2. User raises the request for the catalog item.
I want to know how can we get the "Requested For" detail on the catalog item form.Actually I have written a catalog client script on a catalog item and I want to know what was the value of "Requested For" selected by the user in the previous step.
Attached are the screenshots of both the steps.

Is it possible to solve my purpose using Catalog Client Script/Macro/UI Page?

Hi,

I've set up the following script to hide a varialbe set title based on a condition and it works fine. My question is how do I redisplay the title when my condition is met? I'm doing this to show/hide variable sets and I'm having to show/hide each variable and then deal with the title.
Is there an easier way to show/hide and entire variable set?
Thanks,
phil

var setTitle = "Desktop Hardware";
var refs = document.getElementsByClassName("io_label_section ");
if(refs){
for(var i=0; i < refs.length; i++){
var ref = refs[i];

Hello.

I have some existing workflows that have unrealistically long timer delays in them (20+ days). The workflow has been changed to reflect a mroe realistic time (10 days), btu the older workflows are still running with the older value.

Is there a way to go into an existing workflow and "abort" the current timer process? Basically something to say "Go to the next task without any further waiting?"

thanks.

Can the email that is sent to a user for an approval request be customized for the particular request?

We are setting up our Service Catalog and realized that when an ITIL user places comments in the Additional comments section the information does not get sent to user (user cannot see updates being made via email). Our vendor is saying this is the way the system works. Is this correct? The user gets updates via email for Incident update but not Service Catalog updates.

Hi,

I would like to know if there is the possibility to split the privileges of catalog_admin role so that different groups only can edit the variables, form layout, ui policies, etc. of a specific set of service catalog items/record producers.

In other words, I don't want that the person that maintains the catalog items related to X could modify the variables/form/content of the catalog items of Y.