I am looking for some guidance on creating a ui page that will act something like email inbox with a preview pane below. I tried using framesets with static pages to begin, but no success.

My thoughts would have top frame source being table_list.do with list mechanic and filters etc. and a bottom frame source would dynamically load the table_form.do?sysid="" by onclick of row in top frame.

Again looking for a way to get started with the existing UI Macros, a jumpstart rather than complete solution.

Hello Everybody !

I am trying to use the "getRecords" method , but this method aways return a null object.

I am searching a valid data but the object return null.

I don`t know what happend ... someone can help me ?

       public Incident GetInsident(string idServiceNow, string contactId)
        {
            getRecords record = new getRecords();
 
            record.u_incident_id = idServiceNow;
            record.u_call_id = contactId;
 
            record.u_number = "CALL00011";

We have recently implemented the Task Survey Management Plugin and it is working great, but we would like to have an added criteria in the "Survey Conditions" to prevent a Survey from going out to a Caller who was also the "Assigned To" on the Incident, since they could put in padded data which would skew our reports.

I have a requirement to mine common groups for a set of users. I've set up a new table and added a glide list field called u_users and a string field called u_common_groups. I would like to have a business rule run on insert where I can enter in a set of maybe 5 users in the list field, and then return a list of groups that all 5 users are members of in the string field. I have a script where I query the sys_user_grmember table and get back a list of all Group Member entries from all 5 users, but I'm not sure what to do from there.

Any ideas on where I should go from here?

Thanks,
Brad

Parallel Homepage Rendering is a new feature introduced in the Spring 2010 Stable 2 release. The following information was created by Pat Casey, Service-now.com Principal Architect:

Overview
Home pages are one of the most commonly visited forms within the Service-now.com application because of their ability to collect and display large amounts of information on a single screen. This same information density, however, can mean that homepages render more slowly than most other application forms.

We're running a domain separated instance, and are attempting to make SLAs use the timezone of the Company that the user belongs to in the system. Each company already has a timezone set at this point, we just need to be able to utilize that information.

In our set up we run two different sets of SLAs, one for during business hours, and another for when an Incident comes in after business hours.

Hi folks,
Could you help me in structuring a code to 'reset' or to clear the value of fields added by ITIL User to any of the form?

Ok so I have Content Management implemented but when I click the link to do a survey I no longer get the Incident number pre-populated and it overwrite the user's previous survey instead of creating a new one.

/email.do?uri=survey_take.do?sysparm_survey=Helpdesk%20Satisfaction%20Survey&&sysparm_survey_update=false&sysparm_incident=INC235858

Email.do is the portal page that I have a detailed content block for Current Task (should display the record) in a frame

The biggest complaint from end users is that they cannot search tickets submitted by teammates or even look at detail in the tickets that they submitted themselves. I have discovered on my own about ESS Views and how different fields are set to be visible. I have added fields to the list view and yet those fields do not become visible. I would really like to nuke the whole ESS View restriction and give users full access to search (readonly) tickets and view details of their own tickets so that they would know status, etc.

What can be done to be rid of this headache?

Hello everyone,

I found that the user email address field on the user form is limited at 43 characters. How do I extend it?

Thank you.