Hi,

It appears when the help the help desk "application" creates software entries in the CMDB for software discovered on a workstation, it is also creating a company record for the vendor of the software.

However, it is not coalescing and creating multiple entries for the same company.

Anyone where I can take a look at how help the help desk is creating the computer, software, and company objects?

Thanks

Is there an easy way to detect the type of display on a computer?

I know I could use WMI to get Win32_DesktopMonitor, but that doesnt always give you useful data if the inf file for the display was not installed. In any case, the PNPdeviceID gives you only a semi-intelligent answer.

HKLM\System\CurrentControlSet\Enum\Display give you similar data, but you still have to determine what the HardwareID really means.

Is there a way to build a Discovery exclusion using wildcards? We would like to skip any server where the name begins with "cincert". Thanks.

Great new feature that requires the installation of SNEEP...

http://wiki.service-now.com/index.php?title=Discovery_Schedules#Solaris_...

When I try to discovery a HP/UX box with the private key - I receive this error SSH terminal timed out while waiting for input.

Any clue why this would occur?

I'm just starting out with Service Now. I just passed the ITIL exam last week and I'm scheduled for a "Service Now" class in 2 weeks.
When I get back, I'd like to hit the ground running. And our initial focus is on Discovery.

I'm doing my research now, and I'd appreciate any tips you can give me.
Are there any resources you can recommend?

Hello,

I would like to configure "Help The Help Desk" to run automatically in the background whenever a user log into service-now instance. Have anyone done this type of setup?

Thank you
p/s: we don't have discovery yet.

A couple nice things came out for discovery in Stable 1

Be sure to check out the release notes...

http://wiki.service-now.com/index.php?title=Spring_2010_Stable_1_Release...

And specifically the notable changes section at the bottom!

DNS name support for CMDB

Added tables, defined related lists (System Definition -> Relationships), and other UI to support DNS names in the manner requested by many customers. CIs, NICs, IP addresses, and DNS names are now modeled as follows:

CI <= NIC <= IP address <=> DNS name

Was looking to make some nice default discovery reports to include in the plugin and with a firm smack on the forehead I forgot how easy our developers make it for us to find out what we're really looking for...

A simple report on the discovery_log table filtered on warnings and grouped by source based on your discovery schedules times and you get everything you need to know about what happened from;

SSH Time outs Authentication failures and SUDO permissions
WMI Authentication errors
Unclassified devices with IP and Host name

Is anyone populating host name and host domain values in the Service-Now cmdb through Discovery?