As the down economy continues to adversely affect businesses, the corporate demand for increased agility, lower operating costs, and leveraged competitive advantage is greater than ever. No part of the enterprise is immune to these challenges and, consequently, Chief Information Officers (CIOs) are tasked with the provision of flexible, lower cost, higher quality, business-enabling IT services.

This Strategy Briefing builds on a 2009 Ovum IT Service Management Trends report and covers areas that include reducing ‘IT wastage’ and the suitability of SaaS for ITSM enablement. Service-now.com presents “How to identify and reduce ‘IT wastage”.

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