Service-now.com is excited to announce the details of the first New York City metro Local User Group meeting. This should not be confused with the Service-now.com New York City Executive Briefing on Nov. 10th.

Of course, this User Group meeting is free of charge and is open to Service-now.com customers and all IT professionals. Please join us to network with your peers and to see how the most innovative IT organizations in the world are using Service-now.com.

We are currently working with members of the New York City User Group to iron out the details of the agenda. The content of these meetings is driven by the members of the group. We are open to suggestions and requests.

Here is a preliminary agenda:
8:45 am - Coffee, light breakfast and open registration
9:30 am - Jason Blackwell, JBC Group senior consultant - intro to leadership and communications
9:45 am - Tom Shartrand, Artio Global Investors service manager - change management case study
10:10 am - John Chapin, AllianceBernstein - incident management case study
10:35 am - Open discussion and Q&A
10:45 am - Jay Berlin, Service-now.com principal architect - Service-now.com update and Q&A
11:15 am - Discuss next meeting and User Group organization
11:30 am - Close

Location