When it comes to ServiceNow gatherings, 'packed house' is starting to become a little bit cliche, but it was yet another packed house (around 400 people) at the Vertical Networking event at Knowledge12 today in New Orleans.

One of the first big gatherings at the conference, the Vertical Networking event brought together ServiceNow customers in the following industries:

• Healthcare & Pharmaceuticals
• Financial Services
  

Each week, I look at the 20 questions most recently marked as "Answered" and compile a list to see who has been answering them.

Each week, I look at the 20 questions most recently marked as "Answered" and compile a list to see who has been answering them.

Hi Everyone!

My name is Katharine Sohler and I will be working with Lawrence Eng as the new online community intern. I've had a wonderful first month working with ServiceNow and I look forward to serving you all.

Communication is king and that is what the ServiceNow community is all about. I am very excited to be part of a community where members share ideas, knowledge, and build professional relationships.

My job is to help you make the most of the community. If you have any feedback, ideas, or questions about the community, please feel free to send me a message!

Topic response percentage for the week ending 4/20/2012: 77% (up 16% from last week)

(I was out of the office last week, so there's no report for the week ending 4/13/12)

Topics that have not received a response:

1. Trading Months - scheduled reports
2. Connect to ServiceNow via SSMS
3. Use of SCP or SFTP from mid-server to deliver reports...
   

Each week, I look at the 20 questions most recently marked as "Answered" and compile a list to see who has been answering them.

With Knowledge12 less than a month away, I just wanted to point you all to the Knowledge12 portal on the Community.

After you've registered for the event on the main Knowledge12 site, feel free to visit the K12 Community Portal where you'll find recent blog posts about the event, discussion forums for pre-conference networking, Q & A, and more.

If you're speaking at Knowledge12 and want to pre-introduce yourself and your topic(s) to the folks who might attend your session(s), we've got a sub-forum just for that: http://community.service-now.com/forum/knowledge12/knowledge12-sessions

What are you waiting for? It's time to get ready for the biggest ServiceNow user gathering in the history of the universe!

PS: What are you most looking forward to about the event and/or visiting New Orleans?

Each week, I look at the 20 questions most recently marked as "Answered" and compile a list to see who has been answering them.

Topic response percentage for the week ending 4/6/2012: 61% (down 20% from the last report)

Topics that have not received a response:

1. Created new form - Gantt chart failing
2. Ticket Template is not populating the field details properly on Internet Explorer
3. Installing 40 Remote MID servers
   

Each week, I look at the 20 questions most recently marked as "Answered" and compile a list to see who has been answering them.

Topic response percentage for the week ending 3/30/2012: 81% (up 19% from the last report)

Topics that have not received a response:

1. Linking to Incident not working in ESS Portal - responded (jerome.lambercy)
2. Get many to many relationship - responded (Christopher.Maloy)
   

Each week, I look at the 20 questions most recently marked as "Answered" and compile a list to see who has been answering them.

Topic response percentage for the week ending 3/23/2012: 62% (down 10% from the last report)

Topics that have not received a response:

1. Service Catalog Approval Issue - responded (ShaneBrazeal)
2. Sensor reading of Registry return when a element name contains a period (.) dot
   

Each week, I look at the 20 questions most recently marked as "Answered" and compile a list to see who has been answering them.

Got some questions about Knowledge12? We've got just the webinar for you!

Why You Need To Be at Knowledge12 – The Power of Now
Wednesday, April 4, 2012 8:00 AM - 9:00 AM PDT

With the current growth in cloud infrastructure, a lot of focus is being given to cloud provisioning and monitoring technologies. But this doesn't mean that service management is relegated to the back burner. In fact, Service Management becomes even more critical in a cloud environment.

Providing services to the business is still the ultimate goal, the cloud simply provides an environment delivering on-demand self service, better availability, lower cost and broader client access.

Topic response percentage for the week ending 3/16/2012: 72% (down 6% from the last report)

Topics that have not received a response:

1. Backdoor Access to Reporting
2. Translation don't work
3. List of IE9 Issues ServiceNow is aware of
4. Field Map - Source Script
   

Learn how to improve the productivity of your IT organization and the business systems you rely on through powerful IT cloud services that are simple to use and easy to implement. In less than an hour, our ServiceNow experts will show you how an effective IT Service Management strategy can enhance IT business value while saving significant resources, time and money. And no, we're not just making this stuff up!

Each week, I look at the 20 questions most recently marked as "Answered" and compile a list to see who has been answering them. (To improve accuracy, I adjusted the counting method between this week and last)

Here are some changes I've made on the community that you might be interested in:

1) Daylight Savings Time - Since ServiceNow is based in San Diego, the default time zone for the community is US/Pacific. In accordance with Daylight Savings Time, the publicly displayed clock (for non-logged in visitors) is now GMT-7. Individual logged-in members, however, can specify their own time zone. In your left sidebar, click on "My account" and on the page that appears, click "Edit" at the top. The time zone selector is at the bottom of the page.

Topic response percentage for the week ending 3/9/2012: 78% (up 13% from the last report)

Topics that have not received a response:

1. What technologies are used to load the left navigation and homepage gauges?
2. Trigger the creation of a new request item from within a request item workflow.
3. Order Now Creating Duplicate Requests afte Adding to Cart
   

Each week, I will be looking at the questions most recently marked as "Answered" and compiling a list to see who has been answering them. (For this first installment, I looked at the 20 questions most recently marked as "Answered".)

In the legacy world, the configuration management database (CMDB) or the configuration management system (CMS) is often viewed as a necessary evil. CMDB projects have a reputation for failed starts, lengthy implementations, and ongoing maintenance challenges that result in limited business value and lots of unrewarding work. The best IT thinkers have found a better way with ServiceNow.

Join us for our upcoming CMDB Deep Dive Demo webinar to learn:

• Discover the cloud! Watch a live discovery of virtual infrastruture within the Amazon EC2 cloud
  

Topic response percentage for the week ending 3/2/2012: 65% (up 2% from the last report)

Topics that have not received a response:

1. Chat queues restriction
2. Email Client: Add attachments from the incident (or underlying record)
3. Autopopulating Incident Fields using Email Data - responded (gflewis)
   

Chris Sherman (sherman.1206) from OSU has graciously volunteered to take the lead in revitalizing the ServiceNow Higher Education Special Interest Group. If you're a ServiceNow admin or developer at a college or university, this group is for you!

Check out Chris's introductory post here:

Topic response percentage for the week ending 2/24/2012: 63% (up 3% from the last report)

Topics that have not received a response:

1. Autofill Assignment Group Help
2. Wizards transition panels
3. Populate Problem releated lists
4. Need help with Transform Map/Transform Script
   

Join ServiceNow customer, Kim Liston and the Omnicare team as they discuss how Gamification radically changed the Omnicare Service Desk operating model. Kim and her team will share how Omnicare roles, responsibilities and processes changed in addition to the implementation of operating metrics linked to individual performance with their Gamificaiton initiative.

"Learn How to Transform IT in 45 Minutes or Less"

Learn how to improve the productivity of your IT organization and the business systems you rely on through powerful IT cloud services that are simple to use and easy to implement. In less than an hour, our ServiceNow experts will show you how an effective IT Service Management strategy can enhance IT business value while saving significant resources, time and money. And no, we're not just making this stuff up!

Register Now!

Last week, the topic response percentage dropped (for the first time in 4 weeks). In the same week, we added 151 members to the community, far surpassing the record of 112 new users (set the previous week).

Topic response percentage for the week ending 2/17/2012: 60% (down 13% from the last report)

Topics that have not received a response:

1. Metrics definition not working after moving to ASPEN release.
   

Happy Friday (and enjoy the long weekend, for those of you who get Monday off)!

This Sunday, the Pink Elephant Conference opens in Las Vegas, and ServiceNow will be there in force. If you're going and haven't already seen it, check out Deena's post: Pink Elephant "Must See" Sessions

Last week, we added 112 members to the community, which is the largest number of new members we've ever added in a week. In spite of the rapid growth, we were able to maintain the same topic response percentage for a third week in a row. Thank you all for the great participation! This current week is already shaping up to be a record-breaker.

Topic response percentage for the week ending 2/10/2012: 73% (same as the last report)

Topics that have not received a response:

FYI: Some of the older blog posts by our highly-esteemed community member, SlightlyLoony, were removed late last week.

In a number of his older posts (published before March 2011), the full-size screen shots went missing. This made the content significantly less useful (and potentially frustrating), so we've unpublished the content for now.

Learn Why a Service Catalog is Critical to the Success of Your IT Organization

The second webinar in our ServiceNow Deep Dive Demonstration series will focus on the importance of an intuitive, actionable Service Catalog. Learn how to harness the biggest benefits of a cloud-based Service Catalog to support your most critical business applications. In less than an hour, our ServiceNow experts show you how to:

• Automate product & service delivery
• Empower users to find, order and track what they need
  

Topic response percentage for the week ending 2/3/2012: 73% (same as the last report)

Topics that have not received a response:

1. Set Domain For Approver
2. Custom Charts - Backlog Trend Line
3. personalize activity List - responded (alix.rouyrre)
   

Social IT is, simply put, our rocket ship to the future. It takes the power of social media, marries it with the intelligence of information technology, to propel the tech world into the next century. Don’t be left behind.

Presented by tech provocateur Chris Dancy, and the first part of his 2020 VISION Know Now Webinar Series

To learn more and register, please visit: http://info.service-now.com/LP=403

Discover How to Improve Your IT Process with Incident & Problem Management

The first webinar in our ServiceNow Deep Dive Demonstration series will focus on the foundation of the IT service process: Incident & Problem Management. Learn how to advance the stability of your process and increase the value of flexible service level management with enhanced information capture. In less than an hour, our ServiceNow experts show you how to:

• Create proactive incident prevention
• Identify single points of failure
  

Topic response percentage for the week ending 1/27/2012: 73% (up 17% since the last report)

Topics that have not received a response:

1. Having a "Next Option" button next to the Check Out in an Order Guide?
2. Question related to CMDB Mapping
3. Has anyone experience a long respond time when running report?
   

Last week, the community gained 104 new members, making it one of the fastest growth weeks since I started at ServiceNow. Unfortunately, fewer questions than usual were answered last week. Interestingly, the fastest growth week for the community was in early November when we gained 111 new members and 58% of topics received a response (similar to the 56% of topics that received a response last week). That's only two data points, but perhaps we can hypothesize that high growth weeks are, for whatever reason, slow response weeks.

Last week, 77 new forum topics were posted to the community. 52 topics received a response. The remaining topics are listed below.

Topic response percentage for the week ending 1/13/2012: 68% (down 16% since the last report)

Topics that have not received a response:

1. Strange Table Behavior
2. Reporting on Trend Data
   

On January 11th, we held a webinar discussing the release of Aspen from ServiceNow.

We just published a document containing 10 pages of questions and answers from the webinar:

The holidays are over, and everyone is getting back to work! Community activity last week was lighter than usual, but it's still nice to see we had such a high response rate to start off 2012.

Topic response percentage for the week ending 1/6/2012: 84% (up 26% since the last report)

Topics that have not received a response:

1. Difficulty configuring a report for Average resolve time
   

Here at the end of 2011, I just wanted to reflect on the past year and say thanks to all of you who make this community what it is.

Recruited by Wally, I started as the community manager here at ServiceNow in early May, and it's been great getting to know you all and doing my best to serve you.

1. Here are some community highlights from 2011 (counting from May onwards):

• Registered members went from 4940 to 7255 -- that's more than 2300 new users (47% growth) in 7 months.
  

Seasons greetings! I'm off next week for the holidays, so the next installment of this list will be published in January 2012.

Topic response percentage for the week ending 12/16/2011: 58% (down 14% from last week)

Topics that have not received a response:

1. Approval requested notification not being sent for custom created "New Change Request" application
2. Custom Charts - combining columns
   

For all you talented and generous problem solvers out there, here are some topics to ponder:

Topic response percentage for the week ending 12/9/2011: 72% (down 2% from last week)

Topics that have not received a response:

1. Published Calendar
2. Making priority value in red font style
3. Approval Form Views
   

The week of Thanksgiving in the United States saw much of the community on holiday, but activity was definitely up the following week.

Topic response percentage for the week ending 12/2/2011: 74% (up 14% from last week)

Topics that have not received a response:

1. Complicated Service Catalog price transparency
2. In a Transform, does the onAfter script execute if 'ignore' is set to true in the transform script?
   

Just posting a reminder from our friends in the ServiceNow Documentation team:

"Got a minute? Let us know how we can serve you better with our documentation. This survey is open through Friday, December 2 for everyone who's interested in ServiceNow."

We look forward to getting your feedback!

Here's the latest list. It's longer than usual this week due to the long holiday weekend in the US. Please help out if you can!

Topic response percentage for the week ending 11/25/2011: 60% (down 15% from last week)

Topics that have not received a response:

1. Assigning some view to user - responded (kris.markham)
   

Here's the latest list. Please help out if you can!

Topic response percentage for the week ending 11/18/2011: 75% (up 5% from last week)

Topics that have not received a response:

1. How to translate separator argument (title)?
2. Strange "Run transform" behaviour - responded (mattberan)
   

While the number of unreplied topics was quite high two weeks ago, it was great to see several members (new and old) helping out and tackling some of the tough questions. Building upon that momentum, the response percentage jumped up significantly this week.

Topic response percentage for the week ending 11/11/2011: 70% (up 18% from last week)

Topics that have not received a response:

This week, we saw our biggest recorded dip in the number of forum topics responded to. That's going to happen now and then, and it's something I'm looking into. That said, based on other metrics I've been monitoring, the community is still going strong. Last week, for example, we recorded the largest gain in new community members (over 100). Weekly new members, new topics, and new posts are all up significantly from 6 months ago (which is when I started at ServiceNow and started compiling metrics).