Yesterday BMC announced they decided to try and build their very first IT service desk application. Since they purchased their first two service desk apps, we consider Service Desk Express on Force.com to be the first ITSM app they will build all on their very own. Wait a tick, BMC is building this app on Force.com and it seems Salesforce.com is doing all the heavy lifting. So they have a little help from a friend.

Read the rest of this post on the new Service-now.com marketing blog.