The first cut at credential-less discovery is included in last Friday's “Stable 1” release, so it will be included in the next major release of our product.

What is credential-less discovery, anyway?

Well, it's not discovery by breaking and entering (hacking) our way into a device! Read on to learn more...

I just saw this checked in by a developer, sync'd and tested it, and wanted to tell you about it. It should be on /demo tomorrow to play with.

The ability to add an extended field (like "incident_state" which is on the incident table) to a base list (e.g., the task list).

How many times have I seen someone want to add Caller ID or Incident State to the My Work list? But you couldn't, 'cuz My Work is a task list and task records don't t have access to extended tables' fields.

Dear Service Now Insert/Modify image, and I don't like it.

I want a simpler solution to building documentation in Service Now. Similar to sharepoint where OLE pasting screenshots is possible.

My current workaround is to attach a word doc or pdf to a KB article and paste the entire text into the meta field for searching. The downside to this is that my users don't get a preview of what the document contains, and it's slow.

The positives are that it's easy for me to build docs quickly and get them posted, and I can switch to another knowledge vendor quite easily.

Chris Dancy of ServiceSphere took some serious time to put together this comprehensive post SaaS 3.0 and ITSM, Match Made in Heaven!! A couple of the legit SaaS vendors (Service-now.com and Beetil) have taken time to add commentary, including a strong post from Service-now.com partner Michel at Aspediens.

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Service-now.com training offers hands-on, instructor-led training for administrators. Our training focuses on real-world scenarios and test cases designed to give you actionable knowledge that will help you get the most out of your ITSM platform.

Admin Training Class Description

This year the conference will focus on, “Optimising IT Services for Business Success". Be sure to join us at the exhibition to see how your company can simplify and improve their ITSM solutions with Service-now.com.

Service-now.com partners with Aspediens for the itSMF international conference in Paris. Learn how Aspediens delivers the Service-now.com modern approach to ITSM with pragmatic methods and tools. This combination is guaranteed to simplify your ITSM journey.

Join Service-now.com for this incredible educational opportunity. Gain the answers and strategies necessary to spur your organization into uniting in support of your IT service management program. Stop by booth 1908 and find out why we are the visionary provider of ITSM.

What value will the following script print in the log?

Open this post to get the answer...

As a marketing organization, we look at several aspects to measure our success in market penetration, awareness and visibility. One of the many statistical areas we look at are Website visits and page views. Recently we have had to filter our results to get an accurate picture of our Web stats. The reason? Our competition.