Our Knowledge10 conference is coming up in just a couple of months! I'll be there, and I hope to see you there as well. But whether you're attending or not, we'd like to hear your thoughts on the best use of our two hour Discovery lab.

We've had several ideas ourselves – a troubleshooting primer, an implementation primer, advanced classifications, building custom probes and sensors, and so on. But these are products of our fevered and slightly loony imaginations. What we'd really like to know is this: what would you find most valuable? Please let us know your thoughts in the comments to this post!

I am looking into setting up a request form that captures an "electronic signature" of the requester, in lieu of them having to fill out and attach a "Terms and Conditions" form. Any one done anything similar? I know the process already captures in the background who submitted the request, but the group involved wanted something that was more obvious to the requester that they were accepting the terms of the request.

Any ideas?
Thanks
Bob Grinsell
BCBSMN

Neither rain, nor sleet, nor gloom of night stays these couriers from the swift completion of their appointed rounds...

So there have been a few questions about tomorrow's weather advisory and the plan is to continue as planned. We hope to see everyone there, but if the weather looks concerning, especially from you from way out of town, we understand and will post some updates from the meet up tomorrow.

First off, don't worry, you didn't volunteer for anything. Our registration emails have evidently been thanking many of your for volunteering and providing a goofy link. While I do thank all of you for your participation and support and look forward to seeing everyone Friday the 5th, no need for volunteers.

I'm currently investigating our confirmation emails and the link/wording they are sending out. I'll post an update when I get more details on the situation.

Thanks!

Garrick

With everyone's schedule filling up and things getting more hectic, just wanted to send a friendly reminder about the next OLUG meeting on February 5th at Dublin Methodist Hospital in Dublin, Ohio. Hope to see you there!

Please see below to register and for more details.
http://community.service-now.com/olug-meeting-february-5th-2010

Every once in a while, I run across something completely unexpected in JavaScript. This morning was one of those times.

In my code, I had the equivalent of this:

var x = 0;
if ('' == x)
    gs.log('What the???');
else
    gs.log('Ah, that was expected!');

At the Minnesota local user group last week we had four or five great demos of "Something cool" people have done with Service-Now.

I'd like to see more customizations that people have built, from the extraordinary (Service-Catalog, proprietary integration) to the ordinary (well-thought out incident form).

Please express your interest in attending or participating in such a demo!

See how the simplicity and flexibility of our ITIL-based solution is the right solution for your IT organization. See how Service-now.com is championing a new approach to IT Service Management through modern application development, delivery and pricing. Learn how Service-now.com empowers customers with rapid user adoption, lower costs, faster implementation and IT agility.

View the demo and learn how to:

* Implement one or all of the ITIL processes including incident, problem, change, configuration, release management and service catalog

See how the simplicity and flexibility of our ITIL-based solution is the right solution for your IT organization. See how Service-now.com is championing a new approach to IT Service Management through modern application development, delivery and pricing. Learn how Service-now.com empowers customers with rapid user adoption, lower costs, faster implementation and IT agility.

View the video to learn how to:

* Implement one or all of the ITIL processes including incident, problem, change, configuration, release management and service catalog