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Knowledge 12, New Orleans – Mercredi 16 mai 2012
Wed, 05/16/2012 - 19:24 — avigneras
A la Nouvelle Orléans, la bonne ambiance règne, même dans les salles de conférences!
_____
La Motivation à travers la Gamification
– Michael Slabodnick
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Vote for the winner of the ServiceNow Knowledge12 Innovation of the Year award
Wed, 05/16/2012 - 15:53 — rglauser
The ServiceNow platform has been a hot topic today at Knowledge12 starting with Fred Luddy creating a flight-tracking app in about six minutes from the keynote stage. To quote Fred, “The ServiceNow platform allows regular people to create helpful apps.” Some ServiceNow customers use the platform to consolidate disparate tools and workflow, and others use the platform to build innovative applications.
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Transformation of Professional Services
Wed, 05/16/2012 - 14:13 — john.robertsI started my ServiceNow career soon after the first annual User Conference in 2007. Back when the entire conference could fit into the Western Metal Supply suite for a Padres game. My first role with the company was to be part of the new Professional Service team to assist customers in implementations.
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Snappcast - Episode 11 - #Know12 day one review
Wed, 05/16/2012 - 08:53 — SnappCastWe rounded up all the people we could find and locked them in a room to review content from day one and what's coming day two.
Download or stream via dropbox: https://www.dropbox.com/s/sgpyprz2igc08d4/SnappCast%20Episode%2011.mp3
Let me know if you'd like another format!
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How to Create a UI Action to Show a Task Workflow Timeline
Wed, 05/16/2012 - 03:51 — mark.stangerHaving a blast from Knowledge 12 this week! It's been fun this year being able to relax a little bit more and take some more time to talk with people. I look forward to meeting more of you over the next couple of days.
Today, I'm writing in response to a user on the ServiceNow community, and a few users in the advanced admin course I was observing earlier in the week. In the advanced admin class, they show how you can click a UI action on the change form to show a workflow in progress. They also show you how you can view a timeline for a workflow context. These UI actions (and corresponding popups) can provide valuable information to both administrators and technicians to determine the status and process of a particular workflow. The only problem (in the case of the timeline) is that it can't be accessed from the change directly. You have to navigate to the workflow context record first.
In this post I'll show you how to create a UI action script to be display a workflow timeline popup directly from any task form in the system.
Read more at ServiceNow Guru!
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Recent forum topics
Create different Welcome page for each site
Wed, 05/16/2012 - 15:21 — DubeyNHello Guys,
I have created few site and want to make separate welcome page for each site. We have separate User registration process for each site and want to setup welcome page so that correct User Registration page will appear on the welcome page.
Currently I am getting default webpage for each sites. Now able to restrict different user registration link for all.
See the attachment, I have 2 user registration link available on login page. I want one User registration link for one site and other one for other site.
Making nav filter search separator titles
Wed, 05/16/2012 - 13:22 — andersbaHas anybody found a way to make the navigation filter box search the titles of separators? For example, if you search for "events", you'll get things like System Logs > Events in the results, but you will not get System Policy > Events > Registry.
Notification on delayed request approvals
Wed, 05/16/2012 - 12:10 — ShaneCosseverI have been looking around for a way to do this for awhile, but have come up short.
I was wondering if anyone knew a way to have a certain email/users get a notification when an approval has gone out to someone, and has not come back in X days. Would an SLA need to be setup for this?
To elaborate, Client requests a service, approval gets sent to approver by email, approver is out of the office for a few days and nothing is done on approving the service. Client has to sit around and wait, until they want an update and call for an update on the approval.
vCenter Discovery
Wed, 05/16/2012 - 11:02 — rmustaphaI was exploring vCenter discovery last week and I did the following.
- Created a credential with read access to the vCenter
- Include the credential in my Service Now instance credential table and chose "VMWARE" for the type.
- Target the credential to my MID Server
When I ran the discovery against the vCenter host, I got this error message “Unable to establish connection to https://172.30.10.1/sdk”
Is there any other thing I need to do to make this work and how can I resolve the above error message? Thanks
SLA vs Inactivity Monitor
Wed, 05/16/2012 - 09:51 — geekHi all,
I am hoping someone can shed some guidance on inactivity monitors vs SLAs.
Currently we are using Inactivity Monitors to perform a couple simple tasks:
1) Acknowledgement notification
If a P1 ticket comes into a group, it has to be assigned to an individual within 15 minutes or all techs in that group get an email telling them they need to address a ticket.
2) Make sure techs are updating tickets
